Thank you for bringing this to our attention, and we sincerely apologize for the condition of the items you received and the delay with your replacement. We understand how important these filters are, and we’re very sorry for the inconvenience caused.
Please rest assured that your replacement is being prioritized. If you haven’t received an update yet, we encourage you to reach out to us directly so we can provide the latest status and make this right as quickly as possible. Your satisfaction is very important to us, and we’re here to help.