Yes we can cancel an order that has not been shipped yet. However, if the order is already in the pick, pack, or ship process we won't be able to cancel it, but we can schedule a pick-up or intercept the order

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

Our five distribution centers provide 1 - 2 business day delivery to 99% of the U.S.

Orders placed Monday - Friday before the warehouse cutoff time listed below, will ship the same day pending credit approval and order exceptions.

Ironmed can provide premium shipping services including Next Business Day, Second Business Day and Third Business Day. Charges for shipping services other than Ground will be added to the invoice.

Ironmed will only accept product returned within 90 days from the date of purchase. Products must be returned 6 months prior to date of expiration. Restocking fees will be applied to returns that occur 30 days after invoice date. Returns will not be accepted on special-order items, insulin pumps or vendor drop ships.

Each return must include a Return Authorization Number. Unsolicited returns and returns without a Return Authorization Number will be charged a processing fee. All returns must be returned in original packaging and must be in the same unit of measure as originally purchased. Returns are subject to inspection by ironmed. No credit will be issued for product that we determine cannot be resold.

Please call our Customer Service Department at 1-845-202-9807 to obtain a Return Authorization Number. Please have the invoice number and date of purchase available when calling. Please write the Return Authorization Number on a prepaid shipping label. You may also purchase a call tag by calling Customer Service at 1-845-202-9807.

Any product shortage or shipping errors must be reported to our Customer Service Department within 14 days of the delivery date.

Refunds are processed within 7 days from when we receive the item(s).

We currently don't accept insurance to cover medical supplies purchases

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Yes. We'll send you a reminder before each delivery.

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